Page 36 - Robeson Living Spring 2021

Wesley Pines’s Management Company Ranked #1

In J.D. Power Study

Life Care Services Awarded Highest Customer Satisfaction

Among U.S. Senior Independent Living Communities 2nd Year in a Row

Lumberton, NC – Wesley Pines Retirement Community man- nities for two years in a row by J.D. Power,” says Joel Nelson,
aged by Life Care Services®, an LCS® Company, announced president and CEO of LCS, the parent company of Life Care
that its management company ranked highest in customer Services. “This award represents the voice of our residents and
satisfaction with independent senior living communities for is a testament to our commitment to serve the customer first
two years in a row in the J.D. Power 2020 U.S. Senior Living and foremost.
Study. Wesley Pines is proud to be a part of Life Care Ser-
vices, which achieved the highest score in all six study factors: J.D. Power surveyed 4,992 residents, or their decision-makers,
resident activities, community staff, price paid for services living in an independent, assisted-living or memory care com-
received, resident apartment/living unit, community building munity within the previous three years.
and grounds, and dining. Life Care Services, the nation’s sec-
ond-largest senior living operator, scored 855 on a 1,000-point For more information about Wesley Pines Retirement Commu-
scale, a full 77 index points above the second-highest perform- nity, visit www.wesleypines.org or call 910-738-9691.
ing independent senior living organization. About Life Care Services®

The J.D. Power 2020 U.S. Senior Living Study examines in- Life Care Services, An LCS Company, has the experience re-
dustry-level performance metrics of senior living providers, quired to boost community financial performance, increase
and highlights the best practices that are critical to customer occupancy, and develop new lifestyle and health initiatives
satisfaction, advocacy, and loyalty. The study’s comprehensive to meet consumer expectations and help communities thrive.
view of the senior living resident experience provides an inde- With a long track record of excellence, Life Care Services sets
pendent and objective measure of the overall satisfaction levels itself apart from other senior living companies with its unique,
among U.S. customers. Wesley Pines Retirement Community comprehensive portfolio of support services. Life Care Ser-
serves more than 120 residents and over 125 team members. vices is the nation’s second largest operator of senior living
communities and has expertise in the management of both Life
“Life Care Services is privileged to serve nearly 40,000 se- Plan and Rental communities. From independent living to as-
niors across the nation. We are honored to be ranked highest in sisted living, skilled nursing to memory care, at Life Care Ser-
customer satisfaction with independent senior living commu- vices, Experience Is Everything. For more information, visit
lifecareservicesLCS.com.
Page 36 Robeson Living ~ Spring 2021