Page 57 - Robeson Living Holiday 2018

Patients can get MyChart help
Gibson Cancer Center welcomes Duke Fellows

J from SeHealth volunteers J

Southeastern Health is starting a new initiative to encourage patients to
sign up for MyChart, the free, online portal where patients can access
their test results, communicate with their doctor, pay bills, and request
prescription refills. Under the new initiative, iPad-carrying volunteers at
Southeastern Regional Medical Center, as well as in some of SeHealth’s
clinics, will speak with patients to encourage them to sign up on the spot.

“Communicating the value of MyChart is an important objective of this
initiative,” said SeHealth Director of Guest Services Alisia Oxendine.
“We want our patients to be more engaged regarding their healthcare
and to take advantage of the improved electronic access to track critical
healthcare information.”

SeHealth Guest Services Director Alisia Oxendine
briefed volunteers on the goals of the MyChart Customer Relations Manager Joshua Jackson said some patients have
initiative at a recent training meeting held at been hesitant to sign up since the system launched in November 2017,
Southeastern Regional Medical Center but he’s hoping the volunteers will change some patients’ minds.

“A patient’s care team might not necessarily have adequate time to dis-
SR
cuss all the wonderful benefits of MyChart while they’re treating the patient,” Jackson said. “Therefore, patients might not understand
the benefits to signing up for MyChart. Also, some patients might find the activation process cumbersome, so having a volunteer to
assist and simplify the process could help.”
M By Roxana Ross
Enabling patients to sign up for MyChart while they’re still in the hospital or clinic will also help some patients who might otherwise
forget about signing up once they leave. C The field of neonatal
therapy is relatively
NI
new, and Southeastern
Signing up for MyChart takes about three minutes, with just four screens to click through. Patients can also sign up by going to www.
Health’s Southeastern
sehmychart.org, where they can also download SeHealth’s MyChart app. Other staff at SeHealth clinics can also help patients sign
Regional
Medical
up on-site. CU Center is very proud to
have two therapists
off
Volunteer Program Supervisor Janna Osman said the volunteers are prepared to answer patient’s questions about MyChart and help
who can work in the
them through the process smoothly. highly specialized
ers environment of the
“Patients who we have activated accounts for love MyChart,” Osman said. “They are so surprised with all that they can do at their
Intensive
Neonatal
fingertips. If we take the time to explain how to use it, they are excited and engaged.”
rar Care Unit (NICU).
Patients do not have to enter an email address or a cell phone number to use MyChart. Since 2016,
Occupational Therapist
e and Inpatient Rehab
“It’s very easy to get patients signed up,” said volunteer Jennifer Hammond. “Having the iPad with us means we can also walk them
Services
Coordinator
through some of the portal’s features after they’ve signed up.” ne Jyutika Zope and
on William Hunt have
Wandre Elkins is another volunteer who is encouraging patients to sign up. Physical Therapist
working
with
been
ata
“You can access so many things in MyChart,” Elkins said. “It is very user friendly, and the way your test results are given to you, you
full-term
and
do not have to be a medical professional to interpret them. I also like the idea that I can contact my doctor by email through MyChart
premature babies at
l
) and she responds back. Rather than having to call and bother the office staff, I can reach out directly to her.” SRMC. Their work is
upgrades
by
aided
Page 57
the unit, which can care
Robeson Living ~ Holiday 2018 made in 2017 to the ek
rap for babies born up to
10 weeks early.
work “Not a lot of therapists
in the y go into the NICU,”
highly Hunt said. “It requires
special additional training and
ized mentorship, and
enviro because it’s so
nment specialized, it can be
of the hard to find people to
Neona mentor you in this
tal area. We conduct
Intensi evaluations, develop
ve treatment plans, and
Care as they gress to go
Unit home, we integrate the
(NICU SeHe family into that plan.” SeHe
). Since
2016, alth alth
Occup
ational anno anno
Thera
pist unce unce
and
Inpatie s new s new
nt
Rehab walk-
Service walk-
s in
Coordi in
nator
Jyutika clin clin
Zope
and
Physic
al
Thera
pist
Willia
m
Hunt
have
been
workin
g with
full-
term
and
premat
ure
babies
at
SRMC.
Their
work is
aided
by
upgrad
es
made
in
2017
to the
unit,
which
can
care
for
babies
born
up to
10
weeks
early.

“Not a
lot of
therapi
sts go
into
the
NICU,
” Hunt
said.
“It
require
s
additio
nal
trainin
g and
mentor
ship,
and
becaus
e it’s so
special
ized, it
can be
hard
to find
people
to
mentor
you in
this
area.
We
conduc
t
evalua
tions,
develo
p
treatm
ent
plans,
and as
they
progre
ss to go
home,
we
integra
te the
family
into
that
plan.”

Kayla
White,
of
Lumbe
rton, is
a nurse
at
SRMC
who is
also a
parent
of a
child
who
went
throug
h the
NICU.
Her
son,
Harris
on,
who
turns 1
this
weeken
d, was
born
six
weeks
early
but is
now
thrivin
g.